Explore how Lenovo Image revolutionized customer service and slashed operational costs by 90% with Oort TDS’s innovative AI!
Established in 1991 as part of Lenovo, a global leader in technology manufacturing, Lenovo Image has been confronting the limitations of traditional customer service, characterized by high costs and customer dissatisfaction. In pursuit of enhanced user satisfaction and cost reduction, Lenovo Image partnered with Oort TDS.
Oort TDS, a platform designed for crafting generative AI agents, has been pivotal in providing precise, secure, and diverse solutions, enabling Lenovo Image to redefine customer service standards in the tech industry. This collaboration exemplifies a seamless integration of technology and customer-centric approaches, marking a significant stride in Lenovo Image’s journey toward customer service excellence.
Yearly, substantial investments were made into call centers, yet the user experience left much to be desired. Limited availability of customer service and high turnover rates among call center staff compounded the issues, raising the demand for an innovative solution.
Oort TDS, utilizing generative AI technology, provided a tailored platform leveraging private data to create precise and secure AI agents, offering multi-modal outputs like images. Lenovo Image, by integrating Oort TDS solutions into its existing customer service apps and uploading service documents to Oort TDS, successfully created a dedicated AI customer service agent. This agent effectively addresses user issues primarily via AI, with human agents intervening only when necessary, enhancing the overall responsiveness and efficiency of the customer service experience.
“We chose Oort TDS for our customer support needs because their products work better, their team is fast and efficient, and they meet our security and compliance standards.”
— Richard Wang, CIO of Lenovo Image
This collaboration has been a beacon of mutual growth and innovation for both Lenovo Image and Oort TDS, creating a symbiotic relationship that has yielded significant advancements and benefits.
Benefits to Lenovo Image
Lenovo Image’s adoption of Oort TDS’s generative AI has positioned it as one of the first enterprises in China to integrate such advanced technology in customer service. This adoption has not only significantly enhanced customer service experience but has also underscored Lenovo’s commitment to leveraging cutting-edge technology to meet user needs and expectations.
Benefits to Oort TDS
For Oort TDS, this partnership has been invaluable in refining and optimizing its products specifically for the customer service domain. It has provided crucial insights and real-world application data that helped Oort in honing the AI capabilities in the customer service vertical, thereby improving the system’s overall responsiveness and accuracy in addressing user queries and concerns.
Creating a New Standard
Together, Lenovo Image and Oort TDS have set a new benchmark in customer service and AI application. Lenovo’s enhanced service offerings and Oort’s refined solutions are testaments to the transformative potential of collaborative innovation, forging paths to not just mutual success but also to shaping industry trends and standards. The significant improvements in user experiences and the remarkable economic gains underscore the efficacy and the vast potential of such collaborative innovations in the tech industry.
This partnership demonstrates the substantial benefits of implementing advanced AI in customer service, highlighting the potential for enhanced user satisfaction and substantial economic gains. The success with Lenovo Image underscores the efficacy of Oort TDS’s innovative solutions in meeting the diverse needs of large enterprises.
Learn more about Oort TDS: https://www.oortech.com/oort-tds
Try Oort TDS today: https://console.oortech.com/signin